01. Returns & Eligibility

We accept return requests within 7 days of delivery.

To be eligible for a return:

• The product must be unused and in its original condition.
• The product must include its original packaging and accessories.
• You must provide your order number.
• Clear photos or videos may be required to verify the issue.

02. Damaged or Incorrect Products

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• Clear photos or videos of the product
• Photos of the packaging if it was damaged during delivery

After reviewing your request, we may offer a replacement or refund, depending on the circumstances.

03. Non-Returnable Items

Returns may not be accepted for:

• Products that have been used, washed, altered, or damaged after delivery
• Products returned without their original packaging
• Items damaged due to improper use or handling
• Products specifically marked as non-returnable on the product page

04. Refunds

Once your return is approved and the product has been received and inspected, your refund will be processed to your original payment method.

Depending on your bank or payment provider, it may take 5–7 business days for the refund to appear in your account.

05. Return Shipping

If the product is damaged, defective, or incorrect due to an error on our part, we will cover the applicable return shipping costs.

For other approved returns, return shipping costs may be the responsibility of the customer.

06. Order Cancellation

Cancellation requests must be made before your order is shipped. Once an order has been dispatched, cancellation may no longer be possible.

07. How to Request a Return

To request a return or refund, contact our customer support team with your order number and details of the issue.

We reserve the right to reject return requests that do not meet the conditions outlined in this policy.