Last updated: 20 August 2026
At RELUVA, we work to ensure your order reaches you safely and as quickly as possible. Please review the information below regarding order processing and delivery.
Orders are generally processed within 1–3 business days after successful payment confirmation.
Orders placed on weekends or public holidays may be processed on the next available business day.
Estimated delivery time is generally 5–8 business days after your order has been dispatched.
Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, and other circumstances beyond our control.
Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.
From time to time, RELUVA may offer promotional free-shipping offers. Any such offer will be subject to the terms displayed during the promotion.
Once your order has been dispatched, you may receive a shipping confirmation containing tracking information where available.
Tracking information may take some time to become active after the shipment has been handed over to the courier.
Please ensure that your name, phone number, address, PIN code, and other delivery details are accurate before placing your order.
RELUVA is not responsible for delivery failures or delays caused by incorrect or incomplete information provided by the customer.
Although we work with reliable delivery partners, unexpected delays may occasionally occur.
If your order appears significantly delayed or is reported as lost, please contact us at helpdesk@reluva.net with your order number so we can assist you.
If your package arrives visibly damaged, please take photographs or videos of the package and product before opening or immediately after delivery.
Report the issue to us within 48 hours of delivery so that we can review and assist you according to our Return & Refund Policy.
For questions regarding shipping or your order, contact our support team:
By placing an order with RELUVA, you acknowledge and agree to the shipping terms outlined in this policy.